Refund policy

Refund policy

Returns & Exchanges Policy

Returns and Exchanges

If you wish to return or exchange an item, please contact us via our CONTACT page within 7 days of receiving your item.

*Please note that returns, exchanges, or refunds will not be accepted for any reason after 7 days from the delivery date.

Additionally, as a general rule, cancellations, returns, and refunds are not accepted for pre-order items.

Cases Where Returns and Exchanges Are Accepted

We accept returns and exchanges in any of the following cases:

When the item has a recognized initial defect.
When damage during transit is confirmed.

*Damage to outer packaging, boxes, bags, or other protective materials intended solely to protect the product is excluded.
When we have mistakenly sent you an item different from your order due to our error.
When the item is unused and in the exact same condition as when delivered.
When product tags, accessories, packaging, etc., are all present in the same condition as when delivered.

In the above cases, the return shipping fees and the shipping costs for sending replacement items will be covered by us.

Returns and Exchanges Due to Customer Reasons

For returns and exchanges due to customer reasons (such as size discrepancies, incorrect orders, or preference differences), return shipping costs are the responsibility of the customer.

The shipping costs for sending the replacement item will be covered by us.

Please note that in the case of refunds for customer reasons, we may deduct the initial shipping costs incurred by us at the time of dispatch from your refund amount.

Cases Where Returns and Exchanges Are Not Accepted

Even within 7 days of receiving the item, returns, exchanges, or refunds will not be accepted in the following cases:

Items that have been used even once.
Items worn for purposes other than trying them on.
Items that have been washed, dry-cleaned, or repaired.
Items altered, resized, or customized by the customer.
Items soiled, damaged, or showing odor transfer due to the customer's responsibility.
Product tags, accessories, or packaging that have been lost, discarded, or damaged.
Items explicitly marked as "Non-returnable" on the product page.
Items returned in a condition significantly different from delivery.
Items returned without prior notice.

Notes on Sizing and Processed Products

Products are measured flat, but due to the characteristics of materials and processing, size variations of approximately 1 to 3 cm may occur.

Additionally, items treated with wash processing, distress processing, dyeing processing, vintage processing, etc., may exhibit variations in color, texture, processing feel, and size.

These are characteristics of the product and do not qualify as defective items.

International Shipping

Returns and exchanges for international shipping items may not be accepted except in cases of initial defects or mis-shipments for which we are responsible.

Please check the OVERSEAS SHIPPING SERVICE page for details regarding international shipping.

Refund Methods

Refunds will be processed according to your payment method using the following methods:

Credit Cards & Electronic Payments

Refunds or cancellation processing will be applied to the payment method used.

*Refund timing depends on the processing schedule of your credit card company or payment provider.
Bank Transfers, Convenience Store Payments, etc.

Refunds will be made via bank transfer to your designated bank account.
- In case of returns/refunds due to our fault: Transfer fees are covered by us.
- In case of returns/refunds due to customer reasons: Transfer fees are the customer's responsibility.
  
  Please note that for refunds due to customer reasons, we may deduct the initial shipping costs incurred by us at the time of dispatch from your refund amount.

Other Notes

Returns and exchanges will only be accepted if you contact us in advance via the CONTACT page.
If a replacement item cannot be provided due to inventory status, we may handle the resolution via a refund.
We cannot reissue or compensate for coupons or member points due to customer input omissions, failure to use, or expiration.
Please check the condition of your items promptly upon arrival. To confirm transit damage or item discrepancies, we may request photos or videos taken at the time of unboxing.
When returning items, please pack them appropriately so they are not damaged, just like when they arrived. Any damage incurred during return shipping may become the customer's responsibility.

Shipping Addresses

If there are errors or shortages in the shipping address registered at the time of ordering (such as street numbers, building names, or room numbers), delivery may not be possible.

In such cases, we may cancel the order, or if reshipment is requested, additional shipping fees may be charged.

Please double-check your shipping address carefully before finalizing your order.

[International Orders & Returns Supplement (DDU Terms)]

For orders shipped internationally under DDU (Delivered Duty Unpaid) terms, the following rules apply in addition to the policy above:

Return Shipping Costs: For international orders, all shipping costs associated with returns and exchanges (including return shipping fees from the customer to us, and reshipping fees for replacement items) are entirely the customer's responsibility. Original shipping fees and local delivery handling fees incurred at dispatch are non-refundable.
Customs Duties and Taxes (DDU Terms): Because we ship on a DDU (Delivered Duty Unpaid) basis, any local import duties, value-added taxes (VAT), or customs clearance fees paid upon delivery are non-refundable by us.
Customs Declaration for Returns: When shipping items back to us from overseas, to prevent unnecessary import duties and customs clearance delays in Japan, you must clearly mark the package and customs invoice/declaration as "RETURNED GOODS - FOR EXCHANGE / REFUND".

For matters not stipulated in this policy, our Terms of Service shall apply.